SAP support and solution


  • SAP support: telephone or email support, requirement solution
  • SAP training: training of SAP users
  • SAP system cutomization: support in system setup and testing system functionality
  • SAP system & user development: support of daily operations and system development according
    to customer requirements

Before we provide support, we recommend performing an initial analysis of the current SAP settings with a focus on the processes that will be supported. The analysis is carried out in the form of a consultation with Key Users.

What you get – results of the initial analysis:

  • Customized training – we design customized training for you to improve users’ work in SAP
  • More efficient use of SAP system – we recommend more efficient use of the SAP system in the context of the current setting or a possible customization of processes in order to make the use of SAP more optimized and efficient.
  • Recommendation of new functions – we suggest further extensions and new features for you.



Support for deploying SAP in subsidiary companies.

  • User support and training, appropriate documentation
  • Common system support, optimizing current status, implementation of new projects
  • SAP audit



Hereby we identify and compare current SAP settings.

We focus mainly on these areas:

  • Check the data cleannes in SAP
  • System setup level (Customization)
  • Scope, clarity and usability of SAP documentation
  • Assessment of knowledge level of key users


  • We must evaluate SAP support from ITICA company with the highest marks. It is necessary to highlight their friendly attitude, the willingness and ability to explain everything so that even the least proficient user did not have problem with the work in the system. I think that all of our employees understand how to use this new tool, its principle and function.


    Marek Klůfa, Carl Zeiss AG

  • I would like to thank you once again for cooperation and for SAP training, which took place in our company. Colleagues were very satisfied and I believe that it has brought them a lot of useful.



    Monika Kohoutová, Nemak Czech Republic